COVID-19 Update

March 19th, 2020

To our valued customers,

At Eganridge, there is nothing that holds greater importance to us than the health, safety and wellbeing of our families, customers and employees. As the current situation regarding coronavirus (COVID-19) continues to develop, we want to communicate to all of the precautionary measures Eganridge is taking to best ensure we remain a safe and healthy Resort.

• We are monitoring and following the guidance from the World Health Organization (WHO), the Centers for Disease Control and
• We have enhanced our existing hygiene and healthpractices, including more frequent cleaning of all areas.
• Employees have been told to practice social distancing, increase hand washing and to stay home if they feel ill.

Impacts to Services at This Time

Restaurant / Dining Room / Pub

The Province of Ontario has declared a state of Emergency with respect to COVID-19; and as a result we have closed our restaurant until at least March 31st. As a result of this, no food service will be available during this time.

We have also delayed the opening of the pub until further notice.

Hotel / Front Desk

In order to ensure we leave no guests out in the cold, the hotel currently remains open. The front desk will be operating on limited staffing levels and hours, so if we do not answer the phone, please do leave a message and it will be returned as soon as possible.

New & Existing Reservations With a Check-In Before April 30th, 2020

During this time, we have made temporary changes to our cancellation and change policy.

If you have a reservation checking in before April 30th, you may change / reschedule your reservation without any fees or penalties. Changes may be made up until 24 hours prior to arrival. If you’d like to do so, please call us at 705-738-5111 or email us at info@eganridge.com to do so.

If you have a prepaid reservation or reservation with a deposit, you may also re-book your reservation without any fee or penalty, using the amount paid as a deposit towards the new date.

If you would like to completely cancel your reservation, the $25 plus HST administration fee will apply and be charged to your card on file. If you have a prepaid reservation or reservation with a deposit, the amount paid will be forfeited.

Reservations Checking in May 1st and Beyond

There are currently no changes to reservations for May 1st and beyond at this time. This is an evolving situation and we hope to provide an update as soon as possible.

Spa

In an effort to promote social distancing, and the health and safety of both our customers and employees we have also made the decision to that the Spa will be closed until further notice.

Golf

The golf course is currently scheduled to open as normal, as weather conditions allow. We will be providing an update in the coming weeks as to an exact course opening date.

We appreciate everyone’s understanding, and please do not hesitate to reach out to us at 705-738-5111 or info@eganridge.com if you have any questions.

Thanks,

Jason Friedmann

Property Director